Gaining Team Buy-In for Falls Detection Technology In Care Homes
Introducing new technology into care homes often brings complexity and challenges. The successful implementation of a new digital solution requires collaboration, seeking continuous feedback and the shared commitment to innovation. When introducing remote falls detection technology, one of the most essential elements for a smooth transition is securing team-wide buy-in - essential for long-term success and consistent effective use. By engaging staff early, addressing their concerns, and demonstrating ways in which the change will benefit them in their workplace, care providers can create and support a culture that embraces change while enhancing care.
Understanding the Benefits of Remote Monitoring and Falls Detection
A crucial step to getting your team on board with a new technology is helping them understand the benefits of the solution. Lilli’s falls detection technology provides real-time monitoring of residents’ wellbeing, without any wearables, which reduces emergency response times and helps avoid complications from undetected falls, while also reducing the need for unnecessary nighttime checks on residents. This means:
- Improved resident safety through instant alerts and continuous remote monitoring
- Reduced strain on already busy care staff, as the automated Falls detection system detects falls without requiring constant supervision of residents
- Data-driven insights to help care teams understand the causes of a fall and risk patterns, such as abnormal heart rate or breathing rate
Implementing falls detection solutions that are non-intrusive, like Lilli’s radar-based monitoring, eases care teams’ work and enhances their response capabilities, while reducing the time-consuming burden of manual monitoring.
Addressing Concerns and Misconceptions
While new technology brings significant and measurable benefits, care staff can have concerns about implementation, ease of use, and the impact it may have on their roles. Demystifying tech and addressing these points early on can prevent resistance and increase confidence.
1. Fear of Job Displacement
Some care staff may worry that technology will reduce the need for their roles or diminish human involvement. It’s important to clarify that falls detection technology is designed to help and support staff, and not replace them. By reducing manual nighttime monitoring, carers can shift more focus to personalised care and resident interaction, in their already busy care environments.
2. Ease of Use
Healthcare teams’ time is often already stretched thin, so the introduction of a new system could seem daunting or worry staff that it would add extra work. Emphasising that instant falls detection technology is not only simple to use, user-friendly, and requires minimal effort to integrate into their daily work, and that it will save them time both in their day-to-day and in the long term. Providing hands-on training and ongoing support can also help staff feel comfortable and capable in using the system effectively.
3. Privacy and Ethical Concerns
Non-intrusive solutions like Lilli’s falls detection system provide privacy and eliminate the need for wearables,cameras or microphones, addressing any privacy concerns while still providing reliable, real-time monitoring. Reassuring staff that these systems respect resident dignity and autonomy can help ease resistance.
Engaging Decision-Makers for Support
Securing leadership backing is also a crucial aspect of successful implementation of new technology. Decision-makers need a clear understanding of the financial and operational benefits of adopting falls detection solutions. To gain their support, you can:
- Present case studies (link to case study?) showcasing positive outcomes from other care settings
- Highlight cost savings from reduced hospital admissions, lowered required staff time for nighttime checks, easing staffing pressures
- Emphasise alignment with Care Quality Commission (CQC) compliance and enhanced resident safety
By demonstrating the strategic value of falls detection technology, care homes can build a stronger case for investment and long-term commitment, reaping all of the benefits that the solution has to offer.
Creating a Culture of Continuous Feedback
Maintaining staff engagement requires an open dialogue and an environment where feedback is encouraged. Foster this by regularly checking-in with staff and carers to understand their experience with the technology. This can not only help them feel listened to and understood, but it can also help you understand how well the tech is working within the company. This, combined with monitoring how the system impacts daily operations and resident care, can help teams feel seen and understood.
When team members feel heard and valued, they are more likely to embrace new technology and integrate it into their care routines.
Showcasing Success Stories and Measurable Impact
One of the most effective ways to build confidence in falls detection technology is by highlighting real-world successes. Use data and testimonials to showcase improvements such as:
- Reduced fall-related hospital admissions.
- Enhanced caregiver efficiency and time to be allocated where it's needed more.
- Improved resident safety, independence and peace of mind.
Sharing these successes with staff and stakeholders can strongly reinforce the positive impact of the technology and motivate continued support and adoption.
Successfully implementing falls detection technology in care homes requires strong team collaboration, transparent communication, and a shared vision for improved care. By proactively addressing concerns, securing support from leadership and stakeholders, and demonstrating a variety of benefits, organisations can create an environment where technology is embraced as a powerful ally to teams in their workplaces.
Lilli’s advanced falls detection solution ensures that care homes and their teams are equipped with the tools they need to deliver better and more efficient care. Book a call with our team today to see how Lilli can transform falls management in your care home.